Shipping and Returns

shipping

We ship twice a week with Post NL. We insure and track all packages to make sure they arrive safely.

Items available in my studio that you see on Instagram can be shipped upon request. Please DM to proceed. 

returns

We want you to love your vintage treasure. However, due to the nature of vintage items, all in-person studio sales are final and non-refundable.

For online purchases within the European Union, we accept returns within 14 days of delivery, in accordance with EU consumer protection laws. You must notify us in writing within this 14-day window if you wish to return your order.

Please note:

  • Returned items must be unworn and in their original condition and packaging.
  • Return shipping costs are the responsibility of the customer.
  • We do not accept returns on gift cards.

If you receive an item that appears to have an unexpected flaw, please contact us within 3 business days of receiving your parcel, and we will work with you to resolve the issue.

exchanges

We offer exchanges under the following conditions:

online purchases:

  • If a ring does not fit as expected, please contact us within 3 business days of delivery to request an exchange for another piece or a treasure ticket (store credit).
  • If a piece shows signs of damage* within 7 days of delivery, you may return it for repair. If repair is not possible, we will offer an exchange or treasure ticket.

*Damage = loosening, stone falling out, or a closure/clasp that is unfit for purpose.

  • Exchanges by post are at the customer’s expense.
  • The fastest way to exchange is to return your item (once accepted) and place a new order.

in-person studio purchases:

  • Exchanges are only possible if agreed upon in person and confirmed in writing at the time of sale.
  • All in-person sales are otherwise considered final.

customs

Postage and import duties are the responsibility of the customer. For orders outside the EU, customs fees may apply. These fees are not included in our prices, so please check your local postal or government guidelines for more information.

payments

We accept all major credit cards and iDeal.